What we help with — and what it costs
Grand-Tech is Patrick Wink, based in Prairieville. I come to your house, sit down, and work at your speed. No jargon, no rushing, and no question is too basic.
Prices are flat and agreed before I arrive.
Setting things up
$129 — first visit, up to 90 minutes
New phone still in the box? A television that arrived with four remotes and no instructions? I'll set it up properly, then show you how to use it — which is the part most people skip.
- Smartphones and tablets
- Smart TVs and streaming — Netflix, Prime Video, YouTube
- Computers, laptops and printers
- Wi-Fi routers and home internet
- Video doorbells, cameras, thermostats and other smart home devices
Before I leave, I write the steps down in large print, so you're not relying on memory.
Learning to use what you already have
$99 — up to an hour
Most people were never taught. The device turned up, everyone assumed you'd work it out, and asking started to feel embarrassing. That's the part I'm here for.
- Using your phone without dreading it
- Sending photos and messages
- Video calling your family
- Finding your way around a smart TV
- Email, and getting the inbox back under control
- Staying safe online, and spotting a scam before it costs you
We go at your pace and repeat things as often as you need. That isn't a favour — that's the job.
When something stops working
$99 — up to an hour
- Internet that's slow, or gone entirely
- Devices that won't connect
- A smart TV that's stopped behaving
- A computer that's become unusable
- Email and account lockouts
- Printers
If I can't fix it, I'll say so plainly and tell you who can. You won't pay for a visit that didn't help.
Dealing with your internet, cable or phone company
$75 — however long it takes
Being passed between departments and put back on hold is exhausting at any age. I'll make the call for you. I'll explain the problem, push back when the answer is wrong, and stay on the line however long it takes. You don't have to sit through it.
Internet providers, cable companies, mobile carriers, device manufacturers.
This is the one most people don't know to ask for, and it's often the one that saves the most money.
Monthly plans
Check-In — $49 a month
Call or text me with questions as often as you like. I'll deal with your internet and cable companies for you. One phone session each month. No visit, so it works anywhere.
Care — $99 a month
A visit to your home every month, plus everything in Check-In. I keep everything updated, working and safe — and send your family a short note after each visit, so they know how you're getting on.
Most families find a plan costs less than calling only when something breaks, and problems get caught before they become expensive.
What happens when you call
- You call, or leave a message. I return every call within one business day.
- We talk through what's going on, and I tell you what it will cost before I come out. No surprises at the door.
- I come to the house at a time that suits you — evenings and weekends included. Most visits happen within a few days.
What to expect from anyone you let in
I don't ask for your banking passwords. Ever.
For anything else, you type it — not me.
I don't install anything that lets me connect to your computer later unless you ask for it and watch me set it up.
I don't make unsolicited calls. If anyone phones claiming to be from Grand-Tech, hang up and call (504) 350-3260.
Where I work
In your home: Prairieville, Gonzales, Dutchtown, Geismar, St. Amant, Denham Springs, Greater Baton Rouge, New Orleans and Lafayette. No travel charges.
New Orleans and Lafayette: visits happen on set days each week. Call and I'll book you into the next one.